Refund policy

Return Policy — E&E 2 Brothers Brew™

Our promise on coffee. Because every bag is roasted fresh to order, we can't accept returns on opened or used coffee — but your satisfaction matters to us. If your order arrives damaged, incorrect, or something isn't right, email us within 7 days at 2brothersbrewee@gmail.com and we'll make it right with a replacement or refund. No hassle.

Merchandise. Mugs, apparel, and hats may be returned within 30 days of delivery in unused condition. To start a return, email us at 2brothersbrewee@gmail.com and we'll send you simple instructions.

Damages and issues. Please inspect your order when it arrives. If anything is defective, damaged, or incorrect, contact us right away so we can make it right.

Non-returnable items. Perishable goods (including coffee and other food items), custom or personalized products, and personal care items can't be returned. Sale items and gift cards are also non-returnable. Questions about a specific item? Just ask.

Exchanges. The fastest way to get what you want is to place a new order for the item you'd like, then email us about the original — we'll take care of the rest.

Refunds. Once your refund is approved, it's issued to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If more than 15 business days have passed since your refund was approved, email us at 2brothersbrewee@gmail.com.

Need help? Email 2brothersbrewee@gmail.com or call 561-787-9400 — a real person will help you.